Very friendly, knowledgeable and smooth service.

Sam very patiently explained how he would handle my computer problem. The work was done within a day.

I have been spending a lot of time going through old photos on my computer to prepare for my son’s open house, but hit an issue following a Windows update. After the update, my laptop became stuck in an automatic repair loop every time I tried to boot it up. I couldn’t get logged back in to my computer to access any of my data and I was afraid I had lost everything! I emailed Sam and we set up a day and time for me to drop off my laptop - I dropped it off in the morning and had it back by early afternoon! Sam was upfront about the possibility that my data was unrecoverable and explained to me the different options of moving forward and any risks associated with each. He sent me a link to a work ticket via email where I could follow his progress and make comments. He said he would do his best to save my data - and to my elation he managed to recover it all!! I am so happy to have my family photos and videos!! Sam also reinstalled Windows, connected my user to my Microsoft365 account, and set my important files to sync onto OneDrive so if I have issues down the line where data cannot be recovered from the hard drive, I will still be able to access it in the cloud. He was very knowledgeable, even detailing how he would take apart my laptop if needed to access the hardware in an attempt to save my files. He also gave me recommendations on improving security and the storage/organization of my files for optimal performance which I greatly appreciated. I will definitely recommend Sam to friends and family and will be back anytime we need his expertise! A big THANK YOU to Sam for saving my family memories!!